COVID-19 poses many challenges for businesses and as the focus shifts from Asia to the escalation across Europe and North America, clients naturally seek reassurance from their providers that they are able to maintain service levels throughout this time of uncertainty in addition to doing the right things to protect the health and wellbeing of their people.
We wanted to share some of the common questions we are receiving from our global client base, to proactively and transparently share our ‘lessons learned’ and ‘actions taken’ to date.
With offices in over 40 locations worldwide, Apex Group (“Apex” or the “Group”) has been successfully managing the impact of COVID-19 through well-documented and extensively tested business continuity plans (“BCP”). In response to the initial outbreak of COVID-19 across APAC, we first implemented BCP across affected Asian offices, which required a highly controlled and coordinated response plan across our Hong Kong and China offices in particular. Our employees across Asia remained calm and pragmatic throughout and we are extremely proud of how they have handled the situation. Having dealt with BCP in relation to COVID-19 for over four months, we gained the advantage of some early learnings around how to overcome health and safety, procedural operations and infrastructure challenges. With this experience in place and the resulting success stories across our Asia operations , the Group was able to proactively modify and replicate BCP plans in other locations with confidence that they have already demonstrated they work, in turn enabling us to maintain consistency in client service levels across our global network.
Now that the COVID-19 is reaching its peak across Europe and North America, we are seeing some of the same questions arising from our clients in these regions and wanted to share our insights and robust procedures to support the industry as a whole in navigating through these challenging times.
Service and People Clarifications.
What are the Group’s arrangements to respond to COVID-19 with ‘home-working’ and or employee absenteeism?
How advanced are Apex’s pandemic plans in terms of isolating business critical tasks and redistribution of resources in order to avoid service disruption?
What contingencies do you have in place for payment runs and wire transfers across your banking platforms?
Third Party Vendor Considerations.
Have you considered potential disruption from your own suppliers?
Data Privacy and Technology Clarifications.
How will you maintain data privacy for your clients when employees are working from home?
Continuous Monitoring Clarifications.
How is Apex ensuring that there will be no impact on operations?
Apex will continue to work closely to ensure client service is not impacted; having successfully executed on this across multiple offices since the beginning of the COVID-19 outbreak in December 2019 in Asia, we are confident in our ability to support clients throughout this challenging time.
If you have any additional questions on BCP or require any guidance, please contact us.
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