Apex once again demonstrated its excellent position in hedge fund administration, receiving more responses than any other provider and outperforming the Survey average in six of eight categories as well as overall. The number of funds and managers has continued its excellent growth and combined with market improvements mean that assets are up by almost one-third since January 2014. Respondents mainly fall into the Small category (70% by number), but are globally diversified with a strong Asian component. This may have favoured scores marginally but not materially. Client comments also suggest that Apex has lost none of its ability to deliver proactive service. As one North American manager noted, “without a doubt, Apex goes above and beyond and been proactive in addressing issues before they happen. The best provider on the street.” Excellent Relationship Management and Client Service remains at the core of the Apex offering. Clients mentioned a number of individuals for particular praise, as well as highlighting areas where Apex had responded more quickly to client needs than other administrators. There were no negative comments in this area and scores were consistently strong across all questions. Based on client comments, Apex seems to benefit from being responsive and flexible in its dealings with clients and working to help clients grow their own business, beginning with what one client described as a “great onboarding process”.
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