Application Support Analyst

Overview

The Role & Key Responsibilities
Skills Required
What you will get in return
Additional Information

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
Tab Item Content

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
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The Role:

The role of Application Support Analyst will be part of the group function. They will support applications, such as core line of business and supporting applications. The successful applicant will be responsible for tasks such as responding to service desk tickets, coordinating patches and supporting new releases. The successful applicant may have the opportunity to become involved in project work also.

Key duties and responsibilities:

  • Providing application support across a number of applications in the Apex group;
  • Prioritization and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue;
  • Working as part of a global team to provide technical support to core line of business applications;
  • Liaising with business, vendors and software development team regarding application support tickets;
  • Supporting project related tasks, such as application upgrades;
  • Supporting the patch management process. This includes bringing through change management to test and production environments;
  • Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses.
  • Experience with fund administration applications;
  • ITIL certification preferred;
  • Experience supporting core line of business applications;
  • Experience working with a service desk tool;
  • Excellent communication and stakeholder management skills and ability to build strong working relationships;
  • Strong verbal and written communication skills and ability to present in a clear and concise manner;
  • Experience working as part of a team;
  • Experience with Microsoft technologies such as IIS, SQL and .NET;
  • Experience with Azure desirable;
  • Experience with Swift or payments desirable;
  • Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies;
  • Educated to Bachelor Degree Level or equivalent qualifications/ work experience.
  • A genuinely unique opportunity to be part of an expanding large global business
  • Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly
  • Work for a fast developing and one of the world leading independent fund administrators;
  • Opportunities for professional development;
  • Competitive remuneration package including various benefits;
  • Positive and hospitable work environment;
  • Office location on communicative place at Sofia city center in modern office building.
  • A genuinely unique opportunity to be part of an expanding large global business

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page.

If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary’s expectations) to [email protected]

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Life At Apex

"Working here I have the space to be creative, take ownership and develop continuously. It’s a great company with a purpose, which in turn enables its people to identify with the core values and mission."

Diane Mero, Office Manager, Dubai

What we look for

We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making our business what it is today and the more we grow, the more important that becomes.

 

Whatever your career path, ambition or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We don’t just want you to succeed, we want you to flourish.

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