Client Services Manager (f/m/d)

Overview

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
Tab Item Content

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
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LRI LogoDepartment: Client Services Management

Employment Type:
Permanent Contract

We are looking for new members joining our Client Services Management team to create, nurture and develop long-term relationships with our clients throughout their entire life cycle.

Our Client Services Managers are the first point of contact for our clients and the link between them, our specialist department teams and external service-providers. As customer satisfaction is of the utmost importance to LRI and Apex Group more broadly, our team ensures the delivery of excellent services throughout the organisation.

You have a quick perception for customer needs and like to add value in the day to day interaction between LRI and its clients, by engaging and coordinating with key stakeholders, we are keen to get you on board of our dynamic team.

Role & Key Responsibilities

  • Key contact for our customers and responsible for the coordination of all client related services and queries;
  • Ensuring reliable processes with clients and specialist department teams;
  • Project coordination with key stakeholders in a solution-oriented manner to meet customer needs;
  • Coordinating contractual agreements and ensuring qualitative follow-up of our services;
  • Identifying business opportunities and contributing to further internal & external development;
  • Building and maintaining lasting relationships with existing clients and ensuring an excellent customer satisfaction.
  • Appropriate professional experience within the fund industry
  • Relevant knowledge of the local regulatory environment
  • Educational degree in relevant field (financial services, business, economics, accounting)
  • Client-focused, strong open-minded and problem-solving attitude
  • Excellent negotiating and communication skills
  • Sound English and German language skills are considered as an asset
  • Background in customer services is a plus
  • A high level of visibility within a large organisation on an upwards trajectory
  • Becoming a vigorous member of our dynamic Client Services Management team
  • Exposure to all aspects of the business
  • Opportunity to work with a diverse, agile and global team

Ready for the challenge?

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page.

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary’s expectations) to our dedicated email address: [email protected]

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Life At Apex

"Working here I have the space to be creative, take ownership and develop continuously. It’s a great company with a purpose, which in turn enables its people to identify with the core values and mission."

Diane Mero, Office Manager, Dubai

What we look for

We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making our business what it is today and the more we grow, the more important that becomes.

 

Whatever your career path, ambition or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We don’t just want you to succeed, we want you to flourish.

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