Client Services Team Manager

Overview

The Role & Key Responsibilities
Skills Required
What you will get in return
Additional Information

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
Tab Item Content

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
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Department: Corporate Services

Employment Type: Full Time Permanent

The Role & Key Responsibilities:

Apex IFS is looking for a highly motivated individual to manage one of our Aviation client services teams. Team size is 4 – 6 qualified/part-qualified accountants. Clients per team average at 100-150 entities. Services provided to our clients include preparation of management accounts, preparation of financial statements, arranging audits, tax compliance include corporation tax, VAT, CRS, FATCA, other compliance including EMIR, corporate governance including company secretary, board meeting management and document execution.

The client services team members act as front of house for our corporate service offering to our clients. The team members manage portfolios of clients and are responsible for the overall client relationship. They perform technical and value add services whilst coordinating with all our internal Apex teams and external client servicers to ensure the client deliverables are completed in a timely and accurate manner.

  • Manage direct onshore reports and work closely with off-shore indirect report to ensure a high quality and supremely co-ordinated service is delivered to client relationships
  • Manage team resources in line with the Apex mobile working policy to ensure continued service excellence
  • To report on service delivery in the monthly performance metrics to the Senior Management Team, to ensure team accountability and service quality oversight.
  • Oversight of client deliverables within the team’s client portfolios to ensure adherence to corporate service agreement.
  • Reviewing of annual financial statements to required standard and deadlines.
  • Reviewing transaction documents to ensure adherence to regulatory requirements
  • To obtain internal and external stakeholder feedback and drive increases in client satisfaction and engagement
  • Ensure the timely and accurate resolution of any internal or external issues and ensure effective open and clear communication processes are in place
  • To challenge and promote efficient use of our systems and processes to enable growth and facilitate the expansion of our capabilities
  • To understand relevant accounting standards, laws, practices, treaties and regulations that underpin our client requirements
  • To ensure that your team is continually developing their expertise and to encourage self- learning
  • Establish and maintain sound motivational people management practices. Ensure employee development is aligned to business objectives and oversee and measure effective work processes and practices within the team.
  • Manage all related HR information, and compile and distribute departmental / functional / employee MI at pre-agreed intervals
  • Active involvement in ad-hoc projects as assigned
  • Oversight of service delivery in line with the client fee structure and escalation of service creep where applicable.
  • Coordinating with our Business Development team in identifying and following up on business opportunities and the development of our services.
  • Typically, 5+ years industry experience
  • Qualified Accountant or other professional Qualification
  • Expert knowledge of IFRS and Irish GAAP preferable
  • Excellent people management and leadership skills
  • Ability to work effectively in fast paced, complex and dynamic work environment
  • Excellent interpersonal, communication and relationship management skills
  • Knowledge of corporate governance, relevant local laws and regulatory requirements would be a distinct advantage.
  • A genuinely unique opportunity to be part of an expanding large global business
  • Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

 

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page.

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary’s expectations) to our dedicated email address: [email protected]

 

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Life At Apex

"Working here I have the space to be creative, take ownership and develop continuously. It’s a great company with a purpose, which in turn enables its people to identify with the core values and mission."

Diane Mero, Office Manager, Dubai

What we look for

We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making our business what it is today and the more we grow, the more important that becomes.

 

Whatever your career path, ambition or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We don’t just want you to succeed, we want you to flourish.

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