Head of Client Services – Digital Banking (m/f/d)

Overview

The Role & Key Responsibilities
Skills Required
What you will get in return
Additional Information

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
Tab Item Content

Skills Required

  • A University degree in Accountancy or equivalent/Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
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About the European Depositary Bank

The European Depositary Bank is a provider of Banking, Depositary and Custody services within the Apex Group Ltd, a global financial services provider with 4,000 staff across 45 offices globally. In this international environment you will participate in all advantages and benefits of a collective bargaining agreement for bank employees. We support our employees, provide for a good work life balance and apply a continuing learning policy.

Every employee plays a part in making our company who we are today and the more that we grow, the more important that becomes. However your career path or specialism will look like we provide, together with Apex Group Ltd, a global fast growing platform to allow you to thrive.

We are currently looking for a Head of Client Services (m/f/d) to support our business unit Digital Banking. If you want to be part of our multidisciplinary team and are interested in this excellent opportunity, please apply for this role.

The Role & Key Responsibilities

  • A key member of the digital banking leadership team, leading client services and being part of that team to help develop the long term digital banking strategy and roadmap.
  • Leading the client facing operations team that deal with day-to-day client service activities relating to operating digital banking accounts and global payments.
  • Leading the client services contact center team who deal with inbound and outbound calls and digital enquiries (e.g. email, social media etc) from digital banking clients, including an extended hours service to meet global client needs.
  • Acting as first point of contact for oversight teams (Operational Risk, Compliance and Audit), for the digital banking product, coordinating and supporting them in their work, representing the end to end digital banking platform operating model.
  • Banking apprenticeship or bachelor’s degree in economics / finance or business administration.
  • 5 years of relevant working experience in leadership roles covering corporate client services and client operations in financial services.
  • Good understanding of the regulatory and legal requirements for financial services client operations as well as of the processes within a bank.
  • Proven people leadership and management experience.
  • Strong analytical and decision- making skills as well as a structured way of working.
  • Ability work successfully both autonomously and within teams.
  • Ability to set priorities, be flexible and highly accurate.
  • Excellent communication skills – both verbally and written – in English; German and any other European language considered as an asset.
  • A high level of visibility within a large organisation on an upwards trajectory.
  • Be part of a dynamic and fast-paced team.
  • Opportunity to work with a diverse, agile and global team.

Ready for the challenge?

If you are interested in this challenge, we look forward to receive your application documents (motivation letter, CV, testimonials/reference letters, if any) including additional information about your earliest possible starting date as well as your salary expectations via e-mail to [email protected].

For further information about us, please have a look at our website www.europeandepositarybank.com. Please also have a look at www.lri-invest.lu for further information about the other companies being part of this group here in Luxembourg.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision is made on the basis of skills, qualifications and experiences.

All applications are treated as strictly confidential.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page.

To apply for this job email your details to [email protected]

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Life At Apex

"Working here I have the space to be creative, take ownership and develop continuously. It’s a great company with a purpose, which in turn enables its people to identify with the core values and mission."

Diane Mero, Office Manager, Dubai

What we look for

We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making our business what it is today and the more we grow, the more important that becomes.

 

Whatever your career path, ambition or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We don’t just want you to succeed, we want you to flourish.

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